House Rules

  1. Allowable miles and generator usage are based on paid nights. So if you paid for three nights, you get 3 times the allowable usage of the generator and mileage, etc. Charges will accrue for any usage over that as per the listed amount.

  2. All “optional fees” are optional unless task is not done prior to return. RV should be returned in the same condition as it was at the time it was rented out (picked up by you) i.e. full gas tank, full propane, grey and black tank emptied and flushed out as well as returned in the same clean condition as was given to you.

  3. No off-road travels or out-of-country locations are permitted unless you have the appropriate insurance and documentation in place.

  4. No walking, sitting, standing, or lounging on top of the roof

  5. Dogs are allowed, (2 max) - sorry no cats, but owner takes full responsibility for any damages or excessive odors, includes cleaning up dog hair

  6. Only use biodegradable, RV and marine type bath tissue that we supply or that you have.

  7. Ensure all doors, cabinets and drawers are closed and locked before driving RV (this includes all undercarriage compartments, refrigerator, overhead vents in hallway and bathrooms, bathroom doors, master bedroom door, etc.) to avoid damage while the RV is in motion (trust me!).

  8. Refuel Policy: RV should be returned with (at least) the same amount of gas and/or propane provided at pick up, or renters will be subject to $8 per gallon for the fuel. (min fee of $75)

  9. Dumping Policy: Renter is responsible for emptying both gray and black (septic) tanks before returning RV to owner. Failure to do so will result in a $150 dumping fee. Empty Black first, then Grey, then flush out tanks. If you booked direct via RVRentsNow.com and used coupon code VIPPERKS we will do this for you for free.

  10. Towing Policy: We do not allow the towing of vehicles, but we do allow the use of a bike rack/or luggage rack. Please let us know in advance if you plan to use the hitch and for what purpose so that we can approve that. We keep the hitches locked at all times to prevent misuse.

  11. Appliances: The A/C, slide-out(s), generator, awning, radio, microwave, stove, oven, television, etc. are convenience items. If any malfunctions should occur with any of these items, NO compensation will be made to you. For assistance, you are advised to consult the informational material in the RV or us.

  12. RV Content: Renters agree to return the RV with all original contents in place to include any and all convenience items, inventory items, and any optional items requested in this rental agreement. When renters are away from the RV, all doors, including the undercarriage, should remain locked to prevent theft, and overhead vents in the bathroom and hallway should be closed to prevent water damage in the event of rain. Awning should not be opened during strong winds or while away from RV and especially not overnight to prevent damage. If any inventory items are damaged or missing at the time of the delivery, renter risks forfeiture of some or all of the security deposit, at the owner’s discretion.

  13. There will be no refunds for early returns. Please inform us in advance if you plan to return early or if you are running late. Any drop-off after 12 noon EST will result in an additional charges per number 15 below. It is inadequate to perform drop off inspections in the dark as it does not allow for a proper visual inspection. Please plan your travel accordingly to meet pick-up and drop-off times.

  14. Extending Rental Dates. You are responsible for reviewing this Agreement to ensure that all rentals costs and rental dates are correct. If you wish to extend the rental period, you must call us for approval. If you do not return at the scheduled drop-off time on the scheduled Rental Period End Date and you have not called us for approval to extend the rental period, you will be charged additional rental day(s), and any inconvenience fees incurred by the next renter. Please remember that our units are usually booked by other families picking up as quickly as the same day.

  15. Late fee of up to $100 per hour on the scheduled return day for any RV not returned by NOON EST. Late fee is reduced by 50% if the owner grants their approval to return late. All late returns are subject to owner availability.

  16. By taking possession of this rental you are agreeing that you were given the full walk-through of the RV and have found that everything with the vehicle is found to be acceptable, is as advertised, and in proper working order. You also agree that the services you purchased are considered rendered upon your pre-departure inspection of the vehicle, signing of this contract, and leaving with the vehicle to start your reserved rental dates.

  17. Festivals/Special Events: We do not allow our vehicles to be taken to festivals or special events unless by prior written approval, to gain approval, you must agree to our festival terms and conditions and in some cases, agree to pay a festival fee of 525.00 - If approval is not requested/approved and our monitoring systems put you in the area of the said event then you understand and agree that your reservation will immediately be canceled, with no refunds or credits and you also agree to pay a fee not less than $1250 which will cover expenses for us to come and repossess the vehicle.

  18. The delivery charge does include gas, tolls, and us finding our own way back, the delivery fee does not include returning at the end of your adventure and picking up the RV, this would require a separate fee and event, this is called the pick up fee, and the pick up fee would be the same amount as the delivery fee assuming of course that that the pick up location is the same as the return location. Delivery to an event or festival that requires excessive wait times of more than 30 minutes will carry an additional fee equal to $100 per hour or part of.

  19. No smoking or vaping of any kind inside the RV, any evidence will be subject to a $500.00 “additional” cleaning fee. This allows for ozone treatment.

  20. Be aware of your deductible; we have seen that in some cases, your deductible may be as high as $4,000 - which means you pay the first $4k - be aware of this; it may make you a safer and more conscientious driver.

  21. Accidents and damages can happen, please report any accidents or damages as soon as they happen, your proactiveness may mean we can order a part and have it arrive quickly and thus not have to cancel the next families holiday of a lifetime.

  22. Have a can-do attitude and realize that this is still camping, and in camping sometimes things happen that you have to roll with.

  23. Use plenty of water in the toilets - this will prevent poop periods. If we need to snake the toilet, then an additional fee will apply.